Frequently Asked Questions
General FAQs
The following questions about ordering products from Gardner Bender are answered for our distributor and retail customers. Gardner Bender sells direct to distributors and retailers. Professionals and do-it-yourselfers can find Gardner Bender products, accessories and supplies at retail locations throughout the U.S. and Canada. In addition, many of these dealers also sell Gardner Bender products online.
What is my order minimum?
What is my prepaid freight allowance?
How do I submit an order?
What is the number to fax in an order?
What is the toll free
phone number to contact Customer Service?
How do I submit a request for a return?
Can anyone purchase product from Gardner Bender?
What are business hours in the Customer Service
Department?
What is my order minimum?
All orders must be submitted meeting the $100 minimum.
What is my prepaid freight
allowance?
Gardner Bender will pay freight on orders for standard merchandise exceeding
$500 net billing.
How do I submit an order?
Gardner Bender requires that all orders must be submitted via fax, email,
or mail referencing part number, quantity, and price.
What is the number to
fax in an order?
414-352-2377.
What is the toll free
phone number to contact Customer Service?
1-800-558-4311.
How do I submit a request
for a return?
Please contact Customer Service for the appropriate form and guidelines.
Each return request must have a $100 minimum value at distributor net
cost. All merchandise, other than merchandise returned under Gardner
Bender’s warranty, will be subject to inspection and a 20% restocking
fee. No merchandise may be returned without prior authorization from
Gardner Bender.
Can anyone purchase product
from Gardner Bender?
Gardner Bender sells to distributors and retailers. To be an approved
Gardner Bender distributor or retailer customer, please contact Customer
Service for more details.
What are business hours
in the Customer Service Department?
Customer Service Reps are available via phone from the hours of 7:30am
Central Time to 5pm Central Time Monday through Friday.
